Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Shipping and Delivery Policy
We deliver products Australia wide using Australia Post. Shipping costs apply to all items other than membership or event tickets, with costs calculated based on the number and type of items purchased. When selecting the shipping method you will have 3 choices; standard post, registered post or express post. Please note that North Lakes Sports Club will not be liable for the loss of any goods in transit, unless the registered post option has been selected.
All effort is taken to dispatch order within 2 business days unless stock is unavailable. If items are required to be ordered, you will be advised via email. Shipping times are estimated at between 3-7 business days depending on your location within Australia.
North Lakes Sports Club ships goods Australia wide, however at this time we do not accept international orders through our website.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Customer Service Policy
North Lakes Sports Club is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
When purchasing from North Lakes Sports Club your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email firstname.lastname@example.org or phone (+617) 31981400.