Caboolture Sports Club and our sister clubs North Lakes Sports Club and Centenary Lakes Sports Club will be completing a major upgrade to our gaming & membership software in April.
The upgrade includes a transition from Maxgaming to Odyssey and will offer a number of exciting benefits to members including:
- Improved ability to offer promotions & rewards for members across our venues
- New member kiosks & gaming machine loyalty screens
- A more reliable card-based gaming account across our venues
- Better membership system & improved customer service functionality
All major works will be completed outside of trading hours to minimise the impact for members. All aspects of members accounts (including Diamond Rewards Points, Ratings and MyCash) will transition seamlessly, however there will be a couple of actions for members to complete when they first visit one of our clubs from Tuesday 30th April, these include:
Membership Card Re-encoding
Simply present your membership card at our foyer to have it re-encoded. This process takes less than 30 seconds!
Membership PIN Reset
All membership card PINs will be reset to the last 4-digits of your membership ID. For security, we strongly encourage all members to reset their PIN via the kiosk.
My Cash (Card IT) draw down amount
For members enrolled in MyCash (a service that allow you to link a cash account to your membership card for collecting gaming payouts and redeeming for cash or purchases throughout our venues), the amount which transfers to the gaming machine when you insert your card will be reset to $100. If you wish to change this, simply see one of our gaming or foyer team.
How will it affect you?
While we are working to keep customer inconvenience to an absolute minimum, please be aware of the following items that will effect members between Sunday 28th April – Tuesday 30th April.
Sunday 28th April
A change to our regular trading hours will apply on this day. Caboolture Sports Club & North Lakes Sports Club venues will cease trading at 9pm.
Monday 29th April
Caboolture Sports Club & North Lakes Sports Club will be open from 10am with all areas of the clubs operational including gaming. However during this day, membership & loyalty services will not be available while we migrate all membership accounts. If you wish to access your MyCash funds or Diamond Rewards Points on this day, we request you complete any withdrawals or redemptions before 9pm, Sunday 28th April.
Tuesday 30th April
All members & loyalty services will re-commence in full.
Will my Diamond Rewards Points be affected?
All Diamond Rewards Points will be transferred from the Maxgaming system to Odyssey. Our membership team will be checking all accounts to ensure balances are correct.
Will the way in which my Diamond Rewards Points expire change?
No, all Diamond Rewards Points will continue to age after 12 months if not used. However, when you use any points, the oldest points on your account will be redeemed first. We recommend regularly redeeming your points to avoid points expiring.
Will my rating grade be affected?
No, all members ratings will be transitioned to the new system and you will continue in your current rating grade until our next level review date on 1st May. Your ratings balance (which determines which level of benefits you receive in our rewards program) will continue to be calculated based on ratings earned in the past six months + the current month. This is adjusted on the 1st of every month.
Do I need to withdraw my MyCash funds?
Any MyCash funds will be transferred from the Maxgaming system to Odyssey. Our membership team will be checking all accounts to ensure balances are correct. Please note however that all MyCash funds will be locked from 9pm Sunday 28th April until 10am Tuesday 30th April, to allow the transfer and checking of all accounts. If you wish to access these funds during this time, please make a withdrawal before 9am on Sunday 28th April.
What is CardIT?
The current MyCash system will be replaced by the CardIT system from Tuesday 30th April. The CardIT system works in a very similar way to MyCash. Patrons can still collect money onto an account linked to your membership card and redeem for cash or pay for items around the club. Please see our staff for more details.
Will EzyBreak still be available?
Yes, a similar service to Ezybreak called Breakaway will be available from Tuesday 30th April. The only key areas of difference is that you must have a minimum of $1 credit on your machine to activate Breakaway and you can’t activate Breakaway during free spins or play.
What is the Draw Down Amount?
The draw down amount only applies to members enrolled in MyCash (a service that allow you to link a cash account to your membership card for collecting gaming payouts and redeeming for cash or purchases throughout our venues). The draw down amount is the amount which transfers to the gaming machine when you insert your card. From Tuesday 30th April, this will be reset to $100 for all members, however if you wish to change this, simply see one of our gaming or foyer team. This can be set to any amount from $1 – $199.99.
Are my details secure?
Yes, all data transfers will be handled securely and all required steps will be taken to ensure the privacy of your data. As the PIN for all members accounts will be reset, we strongly recommend you update your PIN when you first visit the club from Tuesday 30th April.
Will I lose any promotional entries?
No, all active promotional entries will be transferred for members for all active promotions across our venues.
What will happen if I visit a the club on Monday 29th April?
Both Caboolture Sports Club & North Lakes Sports Club will be open for our usual trading hours on Monday 29th April. However, due to the transfer our membership accounts, all loyalty services will be turned off for the day. While members won’t be earning and rewards points, ratings or promotional entries on this day, we will be providing all patrons with members prices and offering extra promotions in all areas of our clubs in lieu of our regular rewards.
What do I need to do?
We’ll handle all the work to make things simple for you. All that you need to do is see our staff at the foyer when you first visit any of our clubs from Tuesday 30th April to have your card re-coded, re-set your PIN, and let us know if you’d like to change your draw down amount.
What if have more questions?
If you have any questions regarding this transition, please ask one of our friendly staff at the clubs.